Pro-Poor Integrity (PPI) in Action
PPI’s approach focuses on:
Building Capabilities of local community groups and monitors to identify integrity challenges, monitor services, collect evidence and suggest local integrity solutions to be presented in multi-stakeholder’s meetings. At the same time PPI aims to increase capabilities of local service providers, especially the state at a local level to be responsive to people's needs and to improve their internal integrity.
Increasing Responsiveness of the state by creating local forums for engagement with civil society and monitoring groups. These gatherings are open to many stakeholders and serve as venues of advocacy, access to information and allow a forum for building mutual trust.
Increasing Accountability of service providers to local community and marginalized groups who often lack the power and ability to influence policies by organizing joint working groups and public meetings that bring different stakeholders together.
Collecting evidence and sharing experiences by developing cases studies and evidence on what works and what does not when attempting to address integrity challenges.
The PPI team work with a range of partners on both the supply side of service delivery (those providing services) and with the demand side (those receiving services) to increase the awareness of integrity issues and the space for dialogue around service delivery. PPI works with local government, formal training institutes and civil society organisations.
The programme puts a strong emphasis on training in integrity and governance issues. It has also facilitated studies of key issues in integrity and surveys of customer satisfaction with service delivery. Citizen Report Cards have been a key tool used to mobilise communities and as basis for dialogue for with local government.